At Nine Antenatal, we understand that life can be unpredictable—especially during pregnancy and early parenthood. Our goal is to be as flexible as possible while also ensuring we can deliver a consistent, high-quality experience for all families.
For all bookings:
- Cancellations made more than 14 days before your course start date will be eligible for a full refund, minus a $25 administration fee.
- Cancellations made within 14 days of the course start date are not eligible for a refund, due to the limited number of spaces and the preparation involved in running small group sessions.
- Non-attendance (no-show): If you are unable to attend your scheduled class and have not contacted us in advance, your booking is non-refundable.
Transfers
We understand that plans can change. If you're unable to attend your booked session:
- You may transfer to a future course (subject to availability) if you notify us at least 7 days before the original start date.
- Transfer requests made within 7 days of your course may incur a $50 rebooking fee.
Medical Exceptions
We know that sometimes the unexpected happens. If you experience medical complications—such as early labour, hospitalisation, or anything else that prevents you from attending—please get in touch as soon as you can. We’ll work with you to explore alternative support options, including course transfers, partial refunds, or access to online content.
- If you have purchased a Nine Signature or Nine Platinum package, portal access and online resources become available after the course completion.
- As digital content cannot be “returned,” no refunds will be issued once portal access has been granted.
Contact Us
We’re here to help. If you have questions about your booking or need to discuss your options, please contact us: